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 Our
Guarantee
 It is our mission to make sure every one of our customers remembers his or
her purchasing experience as an enjoyable one. With secure-socket-layer and encryption procedures, our online ordering system is totally secure for your protection. Our rapid
fulfillment system gets your order to you without delay. We realize that even with great service and pricing there still may be problems you need help with. Customers may
receive help by contacting the manufacturer (see below) when they encounter a problem with their new product. Customers may return merchandise within 30 days of the original
order for replacement or refund*. (see terms outlined below) Refunds for shipping are computed at 'ground' rates and are credited for shipment of defective products only.
Privacy
EITS holds your privacy in the highest stead. The information you provide when ordering is safe and isolated via our secure server and encryption process. Also, any and all
information provided by yourself will never be given or sold to any other individual or company. EITS will not use your disclosed e-mail address for any purpose other than to
send your UPS tracking number confirming shipment of your order. If you wish to receive monthly newsletters and reports updating you on the newest developments in digital video
technology, then just drop us an e-mail with the word "list" in the title. Otherwise, our lips and our servers are sealed for your protection.
Problems
Sometimes, all it takes is a phone call to get a problem fixed. All appliances, electronics and satellite systems come with a manufacturer's warranty. Product warranty
information is shipped with each purchase. Manufacturer's help-desk (MHD) phone numbers are included. If the customer experiences problems with the performance of the item
purchased, the manufacturer's help-desk (MHD) should be contacted first. Extended warranties are available.
PROBLEMS AND POSSIBLE RETURN OF MERCHANDISE (for all items excluding satellite products) If an item is not functioning properly, it is the customer's responsibility to
determine if the item is defective. Before anything else, the customer should retrace the troubleshooting steps outlined in the owner's or operator's manual. Should the
customer complete the basic tests that are outlined in the manual and find that the product is still functioning improperly, he then should call the manufacturer and ask for a
Return Authorization (RMA) number. Once the technical help desk has determined that the equipment is at fault, an RMA will be issued. The technical center will offer a solution
to remedy the problem. If at this point the manufacturer will not issue an RMA, and the customer desires to return the product to EITS, he or she should package the product in
it's original package with the entirety of it's peripheral parts, (antenna, batteries, manuals, remote controls, stereo jacks and warranty information, Styrofoam padding and
wrapping papers not excluded). Once received, a replacement will be sent immediately or a refund* will be issued (see 'Refunds' below). Some items received as 'defective' are
found to be in working order. In these cases, the customer is solely responsible for all shipping charges.
Refunds are subject to certain determinations. They are:
1. Was the item returned within 30 days of the original order? If not, then the item is not returnable. Arrangements for repair or a replacement unit can be made with the
manufacturer by calling and asking for the technical help desk.
2. Is the item in "like-new" condition with "like-new" packaging materials? If not, then the item must be repackaged and sold as a refurbished unit. A charge of $50 or 5% of
sales price (at the discretion of (EITS) will be assessed for appliances, electronics or satellite systems that are not deemed as "like-new". All other products will be
depreciated on a case by case basis.
3. Is the item defective? If not, then a 20% restocking fee will be assessed and no shipping charges of any kind will be refunded.
4. DirecTV and Dish Network Products only- Has the unit been turned on and the programming account been formed? If so, the manufacturer will handle all returns. Cessation of
the programming account will result in a chargeback (for failure to execute the programming agreement) to the customer.
5. Is the item or one of the items a satellite dish? We do not accept returns of satellite dishes. Satellite dishes can never be sold as new again. However, if the customer is
truly looking to get satellite TV program sat some point, the dish can always be used in conjunction with other satellite receivers.
6. Is the item damaged? Read here: DAMAGED ITEMS- Some items may be damaged during shipment. When your item is received, make sure the box is not damaged. Should you find that
the item is damaged inside, you have 48 hours from the time of receipt to make this information known to the shipper. Call the shipper. The phone number is usually listed on
the address sticker on the box. Tell them that the shipment arrived damaged. Most likely, you will be given a claim number or some other reference number by the shipper. Send
an e-mail to technical support
eyeinthesky.net and inform them of the damage and the reference number. EITS will send a return e-mail to you outlining the action EITS will take to get a replacement product
to you.
PROBLEMS AND POSSIBLE RETURN OF MERCHANDISE (satellite products)- If you are experiencing difficulty during the installation process, consult your manual as well as our Q&A
section, items 19-24. Our Q&A section can be found here at Q & A After studying the instructions available on the Q&A page, the customer should retrace
the troubleshooting steps outlined in the owner's or operators manual if he/she continues to struggle with installation of the satellite. If the installation is still not
successful, the customer should email us here for more technical assistance. Should the customer complete the basic tests that are outlined in the
manual and find that the product is still functioning improperly, he/she then should call the manufacturer and ask for a Return Authorization (RMA) number. Once the technical
help desk has determined that the equipment is at fault, an RMA will be issued. The technical center will offer a solution to remedy the problem. If at this point the
manufacturer will not issue an RMA, and the customer desires to return the product to EITS, he or she should package the product in it's original package with the entirety of
it's peripheral parts, (antenna, batteries, manuals, remote controls, stereo jacks and warranty information, Styrofoam padding and wrapping papers not excluded). Once received,
a replacement will be sent immediately or a refund* will be issued (see 'Refunds' below). Some items received as 'defective' are found to be in working order. In these cases,
the customer is solely responsible for all shipping charges.
Refunds are subject to certain determinations. They are:
1. Was the item returned within 30 days of the original order? If not, then the item is not returnable. Arrangements for repair or a replacement unit can be made with the
manufacturer by calling and asking for the technical help desk.
2. Is the item in "like-new" condition with "like-new" packaging materials? If not, then the item must be repackaged and sold as a refurbished unit. A charge of $50 or 5% of
sales price (at the discretion of EITS) will be assessed for appliances, electronics or satellite systems that are not deemed as "like-new". All other products will be
depreciated on a case by case basis.
3. Is the item defective? If not, then a 20% restocking fee will be assessed and no shipping charges of any kind will be refunded.
4. DirecTV and Dish Network Products only- Has the unit been turned on and the programming account been formed? If so, the manufacturer will handle all returns. Cessation of
the programming account will result in a chargeback (for failure to execute the programming agreement) to the customer.
5. Is the item or one of the items a satellite dish? We do not accept returns of satellite dishes. Satellite dishes can never be sold as new again. However, if the customer is
truly looking to get satellite TV programs at some point, the dish can always be used in conjunction with other satellite receivers.
6. Is the item damaged? Read here: DAMAGED ITEMS- Some items may be damaged during shipment. When your item is received, make sure the box is not damaged. Should you find that
the item is damaged inside, you have 48 hours from the time of receipt to make this information known to the shipper. Call the shipper. The phone number is usually listed on
the address sticker on the box. Tell them that the shipment arrived damaged. Most likely, you will be given a claim number or some other reference number by the shipper. E-mail
us from here and inform them of the damage and the reference number. EITS will send a return e-mail to you outlining the action EITS will take to get
a replacement product to you.
| *Notice: Notice for satellite subscription customers: The prices offered on this site are lower than wholesale. By ordering, you agree that you
understand the following: If ordering a complete system with subscription requirement, you must be a FIRST TIME SUBSCRIBER to Dish Network or DirecTV. (Existing subscribers
may order
any other item offered on the website!) You must install your system within 15 days of receiving it. If you
ordered a Dish Network system, you must subscribe to America's Top 50, 70, 100 or 150 as a basic package for at least 8 consecutive months. If you ordered a DirecTV System
with subscription requirement, you must
subscribe to at least Total Choice or higher for at least 12 consecutive months. If for any reason your programming is terminated at any time within the time period stated
above, or you fail to install your system within 15 days of receiving it, you will be charged a 'compliance failure fee'. The fee is $150 for each Dish
Network System and $150 for each DirecTV receiver. Please understand that these policies are in place to
protect our ability to offer deep discounts to the public. When programming commitments are not completed,
the programming providers issue a chargeback to the retailer. This chargeback must be passed on to the party
that severed the programming relationship. If you doubt your ability to comply with the terms of this
agreement, you probably should purchase your system from a full price retailer. We hope that our honesty will
give you assurance. Our customers are happy and we want you to be too. |
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